Our promise to you

Don't Worry Be Happy is committed to protecting your privacy. We will only ever use your personal information to make things simpler and better for you. We’ll always keep your personal information safe and will never sell it to third parties. We’ll be clear and open with you about why we collect your personal information and how we use it. Where you have choices or rights, we’ll explain them to you and respect your wishes. We’ve written this Privacy Policy in plain English to tell you how and why we use your personal information. We hope you’ll find it clear and simple but if you have any concerns or questions please feel free to contact us.

Who's in control of your information?

You are. Throughout this Privacy Policy, ‘we’ or ‘Don't Worry Be Happy ’ means solely this company and does not include any subsidiaries, affiliates, or joint ventures. If such changes to the business occur, we will update our policies. We do not share your personal information with external companies. We use it solely to keep you informed about our products and services, to handle any complaints or queries, and to give you the best customer service we possibly can. We will only send you marketing material if you have agreed that we can do so. 

How we process your personal data

Collecting information about you

Don't Worry Be Happy collects personal information about you whenever you shop with us online or at consultation.

Please see below for examples of the data we collect from you:

Type of information 

Don't Worry Be Happy Remedies : Name, address, contact details, purchases, devices information, browsing behaviour.

Appointment booking Bespoke : Personal data about yourself, such as name, address, age, gender, contact details and medical information. 

Social media: When opted into marketing we obtain information posted publicly on social media sites and use it to help us understand how our different customers interact with us and what people think and feel about our brand. We do this in a way that doesn’t identify individual customers, e.g. we may look at which groups of customers are more likely to talk to us via social media or use social media to talk about Don't Worry Be Happy products. 

Information provided by other people on your behalf: If someone books an appointment on your behalf we’ll ask them for basic details about you, which may include health details. This is to ensure we book you in for the right type and length of appointment. We’ll check with you when you come to your appointment to make sure the information we’ve been given is accurate. 

If you’re booking an appointment or registering for a service for someone else, please make sure they are happy for you to provide personal information on their behalf and that they understand why the information is needed.

Processing data about children: Don't Worry Be Happy processes children’s data for appointments and processing prescriptions. Children under the age of 16 using these services must be accompanied by an adult or legal guardian at all times. 

How & why we use your personal information

We use your personal information to tailor our products and services. Some data are essential for us to provide the services you use or to fulfil our legal obligations. Some help us run our business efficiently and effectively. Some enable us to provide you with more relevant and personalised offers and information, for example to set up and run your account, process orders and transactions, respond to queries and comments and provide you with the best possible level of customer service. 

We may use it to contact you about orders you’ve placed or appointments you’ve booked or to send you reminders (e.g. about prescriptions and consultations). We may also contact you in emergency situations, such as an urgent product recall or where we have a duty of care to notify you of information that relates to your health.

In all cases we must have a reason and a legal ground for processing your personal information. Some of the most common legal grounds we rely on are briefly explained below.

Consent

You’ll be asked to confirm that you’re happy to provide your personal data and that you give permission to Don't Worry Be Happy to process your personal data at point of purchase. 
All of the details such as why Don't Worry Be Happy want your data, how it will be used and if your data will be shared, will be provided at the time of asking you for your consent. 
Don't Worry Be Happy require your consent.  You will see a decriptor next to the continue button at point of purchase. You have the right to withdraw your consent at any time if you no longer want to be part of Don't Worry Be Happy processing activity.

Don't Worry Be Happy may use consent where we’re asking you to confirm your marketing preferences to ensure we only contact you via the medium you have chosen i.e. text or email.

Contractual

Processing data for the purposes of a contract which you are party to. There is a range of legal and regulatory requirements we need to comply with, and some of these may affect the way we process personal data, or the length of time for which we are required to keep it.

When you purchase a product from dontworrybehappy.ie you are entering into an agreement to purchase the products. To forfil your order Don't Worry Be Happy are required to obtain such personal information as your name, address, questionaire answers and contact email address.

Legitimate interest

Don't Worry Be Happy hold personal data for our own legitimate business interest. This relates to us managing our business to enable us to give you the best service/products and most secure experience. When we rely on this, we will carry out a legitimate interest assessment to ensure we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. 

Our legitimate business interests do not automatically override your interests - we will not use your Personal Data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law.

We may process your information to protect you against fraud when transacting on our website, and to ensure our website and systems are secure. We have an interest in making sure our marketing is relevant for you.

Keeping our records up to date

Whichever Don't Worry Be Happy services you use, wherever and however you interact with us, we want to give you the same level of service and make things simple and straightforward. We also have a legal obligation to keep the personal data we hold accurate and up to date.

If you have previously had a prescription dispensed at a Don't Worry Be Happy, your Don't Worry Be Happy record may contain your contact details already submitted. These may be retrieved when we look up your details in another area of Don't Worry Be Happy, but our team are unable to access any personal details regarding your consultation notes and you are protected under practitioner-patient confidentiatly.

Patient confidentiality vs other professional, legal and ethical obligations
On occasion confidentiality can come into conflict with other professional, legal and ethical obligations.

Confidentiality vs Protection of the Patient

Don't Worry Be Happy have a responsibility to protect our patients. It may be necessary to disclose information about a patient where they are at serious risk of death or injury, for example, where a child or elderly person is at risk of violence or abuse.

Confidentiality vs Protection of the Public Interest

It may also be necessary to disclose information about a patient to protect other individuals or the wider public from harm.

Confidentiality vs Legal Obligations

In some cases there may be a legal obligation to disclose information. For example, in the case of certain infectious diseases or by court order.

Confidentiality vs The Advance of Medical Knowledge

Audit, teaching and research may also require the disclosure of confidential patient information. While many researchers argue that anonymised data may be inaccurate and contain duplicates, and that a requirement to seek informed consent may be costly or create bias in the data, researchers may not make use of such confidential patient information unless it is anonymised or the patient has provided informed consent.

We refer to the Medical Council’s Guide to Professional Conduct and Ethics for Registered Medical Practitioners which gives guidance on confidentiality and disclosure.

Keeping our records up to date; can I opt out and how do I opt out? 

Yes, we do this because it makes things more efficient both for you and for Don't Worry Be Happy. You can opt out by not continuing at point of purchase, or by clicking unsubscribe to current emailers. Alternatively, please email us at info@dontworrybehappy.ie and we will remove your data. 

Building up a picture of you 

We sometimes analyse your personal information, including the products you view and buy and how often you purchase, your browsing habits and other ways you interact with Don't Worry Be Happy.ie to evaluate the effectiveness of our marketing and help us provide more relevant content, advice and information across a variety of marketing channels including social media sites such as Instagram. You can be assured that we will send you marketing material only if you have agreed that we can. We carry out analytics on the information we hold about our customers to help us understand who our customers are, how they use our services, and how people interact with us. We do not do this in a way that enables individual customers to be identified. It is not related to the direct marketing or special offers that we send to you based on your use of Don't Worry Be Happy services. 

Building up a picture of you, can you opt out? 

You have the right to object to the way we use your data if you believe our legitimate interest in doing so, is outweighed by your right to privacy. As this type of analysis is important in enabling Don't Worry Be Happy (like all major retailers) to operate efficiently and we carry it out in a way that doesn’t identify individuals, we believe it has no impact on your privacy. 

How long do we keep your personal information?

We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a Don't Worry Be Happy customer or as required to meet our legal obligations, resolve disputes or enforce our agreements. To fulfil our obligation to our regulatory body, the Irish Society of Homeopaths, health-related personal information may need to be retained for a period of time after you cease to be a Don't Worry Be Happy customer. We will always store your data securely, and password protected and will not use it for any other purpose. 

Sharing your data

Sharing with the Irish Society of Homeopaths

We do not share information with our regulartory body, the Irish Society of Homeopaths unless we are fulfilling a legal obligations as part of a cusotmer query. We have a duty of care to do so. In some circumstances we might need to let your GP know we have prescribed an item or given you a particular service, but only following your consent to do so. 

Companies that provide services on our behalf 

We share your personal information with companies that provide services on our behalf as follows:
•  Delivery services such as couriers  
•  Market research  
•  Manufacturers or suppliers
•  Payment providers
•  IT services & support inclusive of web hosting, data storage, data cleansing, content providers 

Sharing data outside of ROI

Don't Worry Be Happy shares information with our extended team in the UK. We make sure your data is subject to EU standards of protection and security.

Keeping in touch

We will always ask you in advance if you want to receive offers and information from us and via what channels you are happy to receive them. This means that similar to providing your personal details to us, you only need to provide this information to us once. 

If you have opted into receiving email and digital communications, you will receive traditional emails but may also receive marketing online and via social media platforms. 

We will never use information about your prescriptions for marketing or other means.  Please be aware that as our marketing campaigns are prepared well in advance, you may still receive material by e-mail or text for up to 28 days after updating your preferences should you opt out. 

Marketing, can I opt out?

Yes, you can change your mind about receiving marketing material from us at any time by contacting info@dontworrybehappy.ie or by clicking the unsubscribe link at the bottom of any of our emails.

Customer feedback surveys & market research

Where you have used a Don't Worry Be Happy service we may invite you to give feedback on the services you’ve used or take part in market research activities such as customer surveys, questionnaires or focus groups.  Please be aware that you won’t be contacted more than once every six months for research purposes, unless you have signed up separately to our regular customer insights panel.  

Market research, can I opt out?

Yes, you’ll always be able to decline to take part in research activities and you can opt out of these types of communications from Don't Worry Be Happy. You can do this by contacting info@dontworrybehappy.ie or by clicking the unsubscribe link at the bottom of any of our communications.

Online services

Securing your payment details online

Don't Worry Be Happy has been issued with a Secure Server Digital Certificate by the online Certification Authority, Digicert. This confirms that dontworrybehappy.ie is a legitimate website that provides an encrypted communication channel to protect the information you pass to Don't Worry Be Happy when making a purchase. For more information please visit the Stripe website.

All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on the Don't Worry Be Happy website. 

Personalising your digital experience 

Currently, Don’t Worry Be Happy do not have any digital experience personalisation. We do not use your personal data such as your browsing history, username or purchases to personalise our website, online media or our communications so they are more relevant to you.